Betbery Privacy Policy — Your Data Is Safe With Us

Welcome to betbery. This Privacy Policy ("Policy") explains what information we collect when you use the betbery platform, how we use it, and the steps we take to protect your privacy. By visiting the betbery website or creating an account, you are considered to have accepted this Policy.

Betbery is a trusted online betting platform for users in Bangladesh. We believe that protecting your personal data is not just a legal obligation — it is an ethical responsibility we owe you. That is why privacy protection is built into every betbery service and product from the ground up.

This policy applies to betbery's website, mobile application, and other digital services. Third-party websites and services are governed by their own respective privacy policies.

Betbery only collects the information necessary to provide our services, verify your identity, and meet our legal obligations. We do not collect excessive or unnecessary data.

Information You Provide Directly

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address (city, district, country).
• National ID or passport number (for KYC verification).
• Payment method details (Mobile Pay, Nagad, Rocket numbers).
• Information provided when contacting our support team.

Automatically Collected Data

• IP address and device identification information.
• Browser type, operating system, and screen resolution.
• Login time, time spent on site, and pages visited.
• Approximate location (IP-based only, no GPS).
• Betting behavior and gaming history.

Betbery uses the data it collects solely for specific, clearly defined purposes. Your information is never misused, and any use beyond the approved purposes is strictly prohibited.

• To create and manage your account and ensure its security.
• To process deposits and withdrawals, and to maintain your transaction history.
• To comply with KYC verification and Anti-Money Laundering (AML) policies.
• To provide customer support and resolve any issues you may have.
• To analyze and improve the quality of our platform's services.
• To inform you of special offers and promotions, with your consent.
• To detect fraud, multiple accounts, and bonus abuse.
• To implement our Responsible Gaming policy.

Betbery does not sell or rent your data. However, limited information may be shared with trusted third parties where necessary to deliver our services. In each case, only the minimum required information is shared.

Who Your Data May Be Shared With

• Payment Processor: To process Mobile Pay, Nagad, and Rocket transactions.
• KYC Services: Licensed agency for identity verification.
• Regulatory Authority: Government authorities where required by law.
• Support Platform: Technology partner for managing customer support.
• Analytics Tools: To measure platform performance and functionality.

Where required by law — such as a court order or government investigation — betbery may disclose information in compliance with applicable regulations. In such situations, we will make every effort to notify you in advance where possible.

Betbery uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and security — these cannot be disabled.
• Analytics Cookies: To understand site traffic and user behavior.
• Preference Cookies: To remember your language preferences and settings.
• Marketing Cookies: To show relevant offers (with your consent only).

You can disable cookies at any time through your browser settings. Please note that disabling certain essential cookies may cause some features of the platform to stop working.

Betbery applies industry-leading security technologies and practices to protect your data. Our security framework is multi-layered — so even if one layer is compromised, the next continues to keep you protected.

• 256-bit TLS/SSL encryption — all data transmissions are fully encrypted.
• Passwords are stored using industry-standard hashing (bcrypt) and cannot be read in plain text.
• Server firewalls and intrusion detection systems are active around the clock.
• Regular third-party security audits and penetration testing.
• betbery staff are only granted access to the information they need to perform their specific job responsibilities.
• Two-factor authentication (2FA) is available for all accounts.

Betbery believes you have full rights over your own data. Your rights are outlined in detail below.

Betbery does not retain any data longer than necessary. Retention periods are determined based on the type of data involved.

Once the designated retention period ends, betbery automatically deletes or anonymizes your data securely.

Betbery is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age is verified at registration — users under 18 are not permitted to sign up.
• If we become aware that any data belonging to a minor has been collected, it will be deleted immediately.
• If a parent or guardian identifies an account registered in a minor's name, they may report it to support@betbery.app.

Betbery may update this Privacy Policy from time to time. After any changes, the "Last Updated" date at the top of the policy will be revised accordingly.

• For significant changes, advance notice will be sent to your registered email address.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• We recommend visiting this page periodically for updates.

If you have any questions, requests, or complaints regarding our Privacy Policy, please get in touch. betbery's support team is available around the clock to assist you.

To request access to, correction of, or deletion of your data, write "Data Request" in the subject line and send the email from your registered email address.